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Welcome to our online store at idtag.dog! By using our services, you agree to the following terms and conditions. It's important to read and understand these conditions as they govern your visit and purchases on this website.


Quick Overview of Terms and Conditions:

  • Agreement to terms and conditions is required for using idtag.dog.
  • Registration is optional; personal information is kept private.
  • Products are detailed with images and prices
  • Multiple payment methods accepted, including major credit cards, ApplePay, GooglePay and PayPal.
  • Orders can be placed online with varying delivery times; free home delivery
  • 180-day withdrawal right and specific warranty terms apply, including a lifetime warranty for Red Dingo dog tags.
  • Dispute resolution includes Consumer Protection Procedure, and an Online Dispute Resolution Platform for EU consumers.
  • Privacy and data management policies are in place, adhering to relevant legislation.

General Information
These Webshop Terms and Conditions apply to all customers. By placing an order on this site, you signify your agreement and acceptance of these terms. Additionally, your use of this site is governed by the Site Terms and Conditions available at www.idtag.dog. Our company, Globaldogshop International LLC., is registered with VAT number: 32137505-2-18 and company registration number: 18-09-115434. Our website features a range of products that are generally available and in stock. We aim to fulfill all orders from this existing stock. In the event a product is not in stock, we will inform you about the expected delivery date.

Registration
You are not required to register to order from idtag.dog. However, for every purchase, we require your billing and dispatch addresses. We treat all personal information as private and confidential and do not disclose it to third parties, except when requested by legal authorities. This information is used solely for fulfilling your order. We urge you to provide accurate registration details to avoid any issues with incomplete orders due to incorrect or incomplete data. You can modify your data at any time. If you forget your password, provide your email address to receive a new password immediately.

Product Description and Pictures
Detailed information and pictures of all products are available in our shop. Please note that product pictures are for reference only. The listed prices include the general purchase tax and are consumer gross prices.

Currency
We accept payments in multiple currencies: Euro, GBP, USD, AUD. You can select your preferred currency using the language selector button.

Privacy
We encourage you to review our Privacy Notice, which outlines our practices and your rights regarding your information.

Copyright
All content on this site, including text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, is owned by idtag.dog or its content suppliers. This content is protected by international copyright laws. The compilation of all content on this site is the exclusive property of Globaldogshop International Ltd. and is also protected by international copyright laws.

GENERAL TERMS AND CONDITIONS
We inform you that by using the website available at www.idtag.dog, as a purchaser, you express your acknowledgment and acceptance of the following general terms and conditions. Please read our General Terms and Conditions (hereinafter: GTC) carefully and only use our services if you agree with all points and consider them binding. The detailed terms of the contract between us are contained in these GTC. The contract between us is considered a distance contract according to the Civil Code.

1. SERVICE PROVIDER (SELLER) AND HOSTING PROVIDER DETAILS:
Service Provider: Globaldogshop International LLC, Headquarters: 9700 Szombathely, Kos Karoly Street 34., Tax Number: 32137505-2-18, Company Registration Number: 18 09 115434, Contract Language: English, Email: info at idtag.dog, Phone: +44 20 3575 1422, Account Number: BE74967481628507, BIC/SWIFT: TRWIBEB1XXX, Hosting Provider: Tarhely.Eu Service LLC,1144 Budapest, Ormansag u. 4. X. em. 241., 14571332-2-42, 01 09 909968. The service provider, hereinafter referred to as the seller, in these general terms and conditions.

2. RANGE OF PRODUCTS AND SERVICES AVAILABLE FOR PURCHASE

  • All products in the webshop are available for purchase. Products that are permanently out of stock or discontinued will not be available in the catalog.
  • Warning: Product images may differ from reality and are for illustrative purposes only.
  • Ordering information: Products can be ordered online through the Webshop, with postal or courier delivery. Delivery of certain Red Dingo dog tags will be done by mail from the Red Dingo Austria center. The seller delivers to most countries; if delivery is not possible in a country, the customer will be notified and refunded. Prices include taxes, and delivery is free.

Ordering Information
The products displayed can only be ordered online through the Webshop, with delivery by post or, in some cases, by courier. For certain Red Dingo tickets, the delivery is done as a letter-post shipment from the Red Dingo center in Austria. The seller undertakes delivery to most countries. If delivery in a country is not possible, the seller will notify the buyer and refund the payment. The displayed prices for the products include all taxes, and home delivery is free. If the seller displays an incorrect price for a product despite due diligence, and the products price differs from its generally accepted price, the seller is not obliged to provide the product at the incorrect price. However, the seller must offer the opportunity to purchase at the real price in the order confirmation. If the buyer does not wish to take this opportunity, they have the right to unilaterally withdraw from the contract. No packaging cost is charged. Detailed shipping rates are part of these terms and conditions and can be found under the Shipping Terms section or at the following link: https://idtag.dog/shipping.php. For more detailed information about a product, click on the product's image or name. This will take you to the product page where you can get more detailed information. If you need more detailed information than this, please contact us.

3. ORDERING PROCESS
To add a product to your cart, click on the cart icon. You can place products in the Cart even without logging in, but you must log into the system before placing an order. Purchasing is possible after registration. If you are a registered customer but have forgotten your password, use the password reminder feature. Provide your registered email address, and we will send your password to you via email. To log in, go to the Login section, enter your registered email and password, and then press the login button. If you prefer not to register, you can choose guest checkout, but note that you will need to re-enter all information for future purchases and some features may only be available to registered customers. You can check and edit the contents of your Cart under the Cart section. Here, you can view and modify the quantity of products you wish to order, choose the most suitable payment and delivery method, or delete an item. There is also an option to completely empty the cart. If you want to add more products to the cart, select the -Continue shopping- button. Once you are satisfied with your order, finalize it by pressing the Checkout button. After finalizing your order, an automatic confirmation email, which includes the details of your order, will be sent to the email address you provided. Please check your spam folder as well. If you do not receive this email, it means the system has not accepted your order. In such a case, please contact us using the seller details provided. Once we have processed your order, we will send you a Processing Confirmation to your email, followed by a Shipping Confirmation with a tracking number and link. The product will be dispatched only after this. You can follow the progress of your order until its completion using the Order Tracking section. Here, you can also find all your previous orders. Each order can be identified by a unique order number.

4. REGISTRATION
For your first purchase, you need to provide necessary details such as your name, billing and shipping addresses, email address, and a password for future logins. Before finalizing the registration, you must accept the registration terms. The system will confirm your registration via email. It is the customer's responsibility to keep the provided password confidential. If a third party unauthorizedly accesses the customer's data due to the correct entry of their unique identifier and password, the seller is not liable for any resulting damages or disadvantages. By providing their email addresses, users consent to receive technical messages from the seller/service provider. The seller will delete registered data from the system upon request or you can delete all data in your account. Registration is identified by the email address, so each email address can be registered only once. Registration does not entail any obligations. You can delete your registration at any time by clicking on -Permanent Deletion of Account and Data- in your account.

5. PROCESSING OF ORDERS

Orders are processed on working days from 8:00 to 20:00. Orders can be placed outside these specified processing times, but if placed after the end of the working day, they will only be processed on the following working day. The fulfillment deadline for accepted orders is 2 working days from the confirmation for products in stock. For products not in stock, the delivery time depends on the sourcing location and may vary between 2-6 working days. The expected shipping date for each product is visible on every page. This information is for guidance only.

Our company is not responsible for any changes to the technical descriptions of ordered products due to suppliers or external reasons without prior notice.

5.1 Lost or Damaged Parcels, high number of returns :
In the event of a lost or damaged parcel, we will resend the entire order to you.

Important Information about Personalized Products (Engraved ID-Tags):

  • Red Dingo offers a delivery guarantee for each tag. If an ID-tag does not arrive within the given timeframe, Red Dingo will resend the lost ID-tag. Please note, a refund is not possible for personalized products

  • idtag.dog and its partners reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion. If a customer account has a high rate of refund requests before shipping, we will charge a refund fee of 5 EUR

  • If a customer account exhibits a high number of returns on orders, we reserve the right to refuse the order and the right to not accept any further orders from that account.


5.2 Customer Address Responsibility:

The customer is solely responsible for providing accurate and complete delivery address details. This includes ensuring the correct house number, suite/building number, and the name on the mailbox.For instance, issues such as missing or incorrect house numbers, missing names or incorrect names on the mailbox, and missing suite or building information can lead to delivery problems. Incorrect or missing details may result in the parcel being delivered to the wrong address or person.

In such cases, our company cannot be held liable for the misdirected deliveries stemming from inaccuracies or omissions in the address details provided by the customer.

5.3 Failed Delivery and Return Policy: :

In the event that a delivery fails due to the inability of the local post office to deliver the parcel to the customers address, or if the customer fails to collect it from the local delivery office, the parcel will be returned to our warehouse. We will re-send the order to the customer upon request. However, if the parcel contains engraved dog tags, re-dispatch can only occur once the original parcel is received back at our warehouse. Due to the personalized nature of the dog tags, we cannot engrave a new tag; only the original, personalized tag can be re-sent. This return process may take up to 8 weeks.Should we encounter repeated delivery problems with a customers address, we reserve the right to refuse any further orders from that customer.

This is to ensure the efficiency of our delivery process and the satisfaction of our customers.


6. METHOD OF PAYMENT FOR THE ORDERED PRODUCT AND THE COST OF HOME DELIVERY

Payment Methods for the Ordered Product:

  • Payment by credit card is available for the following valid and current cards: Mastercard, VISA, ApplePay, GooglePay.
  • PayPal.


Safe and secure payment:


The total amount payable includes all costs according to the order summary and confirmation letter. The invoice is included in the package or sent via email. Please inspect the package in the presence of the courier at the time of delivery, and in case of any damage or missing items, request the recording of a report and do not accept the package. We cannot accept complaints without a report filed at the time of delivery.

Home Delivery Pricing: Free shipping

  • Delivery is uniformly free, with a minimum order amount of 10 EUR in certain countries.
  • Detailed shipping rates are available at the following link: https://idtag.dog/shipping.php
7. DELIVERY TIME
  • For products in stock, the delivery time is 3-6 working days to EU countries, 3-8 working days to European countries, and 5-15 working days to all other countries. Delivery times may be longer due to factors beyond our control.
8. DELIVERY INFORMATION
  • Orders received by our webshop are fulfilled as follows:
  • Asendia / Swiss Post / LaPoste postal delivery - delivery is always through the local postal service.
  • For certain Red Dingo dog tags, orders are sent as letter-post shipments from the Red Dingo center in Austria. In these cases, the ordered product is posted as an unrecorded letter-post item.
  • The cost of shipping and returning undelivered or returned packages is charged to the customer. For further questions related to the operation of our store, order, and delivery processes, please contact us using the contact information provided in the seller's details.


European countries 3-6 days Free P&P
other countries 5-15 days.* Free P&P

9. RIGHT OF WITHDRAWAL - 180 days

According to the regulations of Government Decree 45/2014. (II. 26.), on the detailed rules of contracts between consumers and businesses, the provisions of this section apply only to buyers qualifying as consumers. Therefore, legal entities cannot exercise the right of withdrawal without justification. (According to § 8:1. (1) 3. of the Civil Code, a consumer is a natural person acting outside the scope of their profession, independent occupation, or business activities.)

A consumer can withdraw from the contract without justification within 180 days of receiving the ordered product, and can return the product in its unopened packaging. The consumer can exercise the right of withdrawal between the day of concluding the contract and the day of receiving the goods.

The consumer can exercise the right of withdrawal using the statement template forming Appendix 1 of these GTC, which can be downloaded from the website (https://idtag.dog/return.php), or by making a clear statement via email or registered letter sent to the seller's headquarters.

If the consumer withdraws from the contract, the seller shall promptly, but no later than fourteen days after learning of the withdrawal, refund the total amount paid by the consumer, including costs associated with the fulfillment. In this case, the seller will refund the amount due to the consumer in the same manner as the payment was made. The seller may use a different method of refund with the express consent of the consumer, but this should not incur any additional charges for the consumer. If the consumer has expressly chosen a mode of transport different from the least expensive standard mode, the seller is not obliged to refund any additional costs arising from this. The seller retains the amount due to the consumer until the goods are returned. The seller does not have the right of retention if they undertake to transport the goods back themselves.

If the consumer withdraws from the contract, they are obliged to send back or hand over the goods to the seller or a person authorized by the seller to receive the goods, without undue delay, but no later than fourteen days from the announcement of the withdrawal, unless the seller undertakes to transport the goods back themselves. The return is considered timely if the consumer sends the goods before the deadline expires.

The buyer bears the direct cost of returning the goods.

The consumer is liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Upon receiving the package back at our company, the unpacking of the package and inspection of the returned product are recorded with a camera. This is necessary to avoid potential disputes or misunderstandings later on (e.g., if the returned product was damaged or incomplete).

According to § 29 (1) a) of Government Decree 45/2014. (II. 26.), the consumer does not have the right of withdrawal for engraved Red Dingo tickets, as these tickets are produced specifically according to the consumer's request and individual requirements.

10. WARRANTY - 1+1 years

According to Government Decree 151/2003, which outlines the rules for mandatory warranty on certain durable consumer goods, the mandatory warranty applies to new durable consumer goods listed in Appendix 1 of the decree, reaching a value of 25 EUR. The duration of the warranty is as follows: 1 year for products priced between 25 EUR and 250 EUR; 2 years for products priced over 250 EUR but not exceeding 600 EUR; and 3 years for products priced over 600 EUR The warranty period starts on the date of delivery to the consumer, or if the commissioning is carried out by the enterprise or its appointee, from the day of commissioning. If the consumer commissions the product more than six months after delivery, the warranty period starts from the day of delivery. In case of repair of the consumer good, the warranty period is extended by the time the consumer could not use the product due to the defect, starting from the day it was handed over for repair.

Under the warranty, you can primarily demand repair or replacement, depending on your choice, unless fulfilling your chosen warranty claim is impossible or would result in disproportionate additional costs for the seller compared to fulfilling another warranty claim, considering the value of the service in perfect condition, the significance of the breach of contract, and the inconvenience caused to you by fulfilling the warranty claim.

If the seller does not undertake the repair or replacement, or cannot fulfill this obligation within a reasonable time, or if your interest in repair or replacement has ceased, you can request a proportional reduction of the purchase price, repair the defect at the seller's expense, or withdraw from the contract. Withdrawal for an insignificant defect is not permitted.

The seller is exempt from warranty obligations only if they prove that the cause of the defect occurred after performance.

You can exercise your warranty claim directly at the seller's headquarters or at the repair service provider indicated on the warranty certificate.

Further detailed rules related to the enforcement of warranty claims are contained in Government Decree 151/2003 on the mandatory warranty for certain durable consumer goods.

Please note that you cannot simultaneously assert a warranty claim for the same defect under both warranty and guarantee, or under both product warranty and warranty. However, the rights deriving from the warranty are independent of the rights specified in the points of Warranty and Product Warranty.

Mandatory warranty only applies to buyers who qualify as consumers!

11. WARRANTY OF QUALITY
In case of any defects in the products provided, the buyer has the right to claim warranty for quality against the seller under the provisions of Sections 6:159-167 of the Civil Code. The warranty for quality claim is valid for all products sold in this webshop, regardless of their price. The warranty period lasts for one year from the delivery of the product, and for consumers, the claim for warranty for quality expires within two years from the date of completion.

For engraved Red Dingo dog tags, the seller offers a lifetime warranty. This means that if the tag malfunctions or is damaged during normal use, regardless of the time of purchase, the seller will replace the damaged or defective Red Dingo dog tag free of charge, provided the customer proves it was purchased from the seller. Please note that the lifetime warranty does not apply in cases of mechanical damage, loss, or misuse (e.g., continuous friction against a metal chain).

The buyer is obliged to report the defect to the seller without delay after discovering it. In the case of consumers, a defect reported within two months of discovery is considered to have been reported without delay.

It is presumed, unless proven otherwise, that any defect recognized by the consumer within six months of performance already existed at the time of performance, unless this presumption is incompatible with the nature of the matter or the nature of the defect. After the expiration of six months from performance, the consumer must prove that the defect recognized by them already existed at the time of performance.

Based on the warranty for quality claim, the buyer can demand repair or replacement, unless fulfilling the chosen warranty claim is impossible, or would result in disproportionate additional costs for the seller compared to fulfilling another warranty claim. If the buyer did not request or could not have requested the repair or replacement, they may request a proportional reduction of the counter-performance or, as a last resort, withdraw from the contract. There is no right to withdraw for an insignificant defect. The buyer can switch from the chosen warranty claim to another, but they bear the cost of the switch unless it was justified or caused by the seller.

The time of repair does not count towards the expiration of the warranty claim.

The expiration of the warranty claim for quality starts anew for the part of the item affected by the exchange or repair. This rule also applies in cases where a new defect arises as a consequence of the repair.

The costs associated with fulfilling the warranty obligation are borne by the seller.

12. PRODUCT WARRANTY
A consumer buyer, in case of any defect in the purchased product, can directly demand the manufacturer to rectify the defect or - if repair within an appropriate deadline without harming the interests of the consumer is not possible - to replace the product. A product is considered defective if it does not meet the quality requirements applicable at the time of its release by the manufacturer, or if it does not possess the features stated in the manufacturer's description.

The term "manufacturer" refers to both the producer and distributor of the product.

After discovering a defect, the consumer is obliged to promptly notify the manufacturer. A defect reported within two months of its discovery is considered to have been reported without delay. The consumer is responsible for any damage resulting from delayed reporting.

The manufacturer's obligation under product warranty lasts for two years from the date of the product's release. This period expires with the loss of rights.

The manufacturer is exempt from product warranty liability if they prove that:

  • the product was not manufactured or distributed as part of their business or independent occupation;
  • the defect was not detectable at the time of release based on the state of science and technology;
  • or the defect was caused by the application of a law or mandatory official regulation.
To be exempt, the manufacturer (or distributor) only needs to prove one of these reasons.

Please note that you cannot simultaneously assert a warranty claim for the same defect under both warranty for quality and product warranty. However, if you successfully assert a product warranty claim, you can enforce a warranty for quality claim against the manufacturer for the replaced or repaired part of the product.

13. HANDLING CLAIMS ARISING FROM FAULTY PERFORMANCE
In case of product malfunction, the buyer can request more information from the seller's telephone or email contacts (see point 1). The condition for enforcing claims arising from faulty performance is the proof of purchase. If the nature of the defect and the chosen warranty claim allow it, the buyer can also handle warranty-related issues via email. In this case, the buyer is obliged to attach a clear, visible, and identifiable photograph of the defect as an attachment to the email. The buyer can send the defective product directly to the seller's address. The seller does not accept packages sent cash on delivery and will return them to the sender in every case.

14. HANDLING COMPLAINTS
Consumers can submit their complaints related to the product or the seller's activities through the following contacts: Phone: +44 20 3575 1422, Email: info (at) idtag.dog, Postal address: 9700 Szombathely, Kos Karoly utca 34. Consumers can express their complaints to the business either verbally or in writing, which relate to the behavior, activity, or omission of the business or the person acting on behalf of or for the benefit of the business in connection with the distribution or sale of the goods to consumers. The business is obliged to immediately investigate a verbal complaint and remedy it if necessary. If the consumer does not agree with the handling of the complaint, or if immediate investigation of the complaint is not possible, the business must immediately take a record of the complaint and its related stance and hand over a copy of this record to the consumer in case of a verbal complaint communicated personally. For verbal complaints communicated by phone or other electronic communication services, the response, along with the substantive answer, must be sent to the consumer within 30 days, in accordance with the regulations for responding to written complaints. For written complaints, the business must respond in writing in a substantively verifiable manner within thirty days of receipt and take action to communicate the response. The business must justify its position if it rejects the complaint. The business must assign a unique identification number for verbal complaints reported by phone or electronic communication services.

Conciliation Board Procedure
The jurisdiction of the Conciliation Board includes the out-of-court settlement of consumer disputes. A consumer dispute is defined as a contentious issue arising from the conclusion and performance of a sales or service contract between the consumer and the business, as well as disputes related to the quality, safety of the product, application of product liability rules, and the quality of the service when there is no separate sales or service contract between the consumer and the business. The Conciliation Board's task is to attempt to establish a consensus between the parties for the settlement of consumer disputes and, in the event of failure, to make a decision to ensure the simple, rapid, efficient, and cost-effective enforcement of consumer rights. The Conciliation Board provides advice to the consumer or the business upon request regarding the rights of the consumer and obligations weighing upon them. Initiating the Conciliation Board's procedure requires that the consumer attempts to settle the disputed matter directly with the seller. In case of failure, the consumer can turn to the Conciliation Board. The procedure of the Conciliation Board starts upon the consumer's request. The Conciliation Board competent according to the consumer's place of residence or domicile is responsible for the procedure, but the consumer can designate which Conciliation Board they wish to be competent in their application. The application must be submitted in writing to the president of the Conciliation Board: written communication can be fulfilled by letter, telegram, telex, or fax, as well as any other means that allow the addressee to store the data addressed to them for the duration appropriate for the data's purpose and to display the stored data in an unchanged form and content. The application must include:

  • The consumer's name, place of residence, or domicile,
  • The name, registered office, or involved branch of the business related to the consumer dispute,
  • The designation of the requested Conciliation Board,
  • A brief description of the consumer's position, supporting facts, and evidence,
  • The consumer's statement that they have attempted to resolve the dispute directly with the involved business,
  • The consumer's statement that no other Conciliation Board procedure has been initiated, no mediation has started, and no lawsuit or payment order application has been filed for the matter,
  • A proposal for the decision of the board,
  • The consumer's signature.

The application must be accompanied by the document or its copy (excerpt) that the consumer refers to as evidence, especially the business's written statement rejecting the complaint or other written evidence available to the consumer about the attempted reconciliation. If the consumer acts through a representative, the power of attorney must be attached to the application. The business is subject to a duty of cooperation in the Conciliation Board procedure. This includes the obligation of businesses to respond to the summons of the Conciliation Board and the duty to ensure attendance at the Conciliation Board hearing (ensuring the participation of a person authorized to establish an agreement). If the business's registered office, branch, or subsidiary is not registered in the county of the Chamber operating the territorially competent Conciliation Board, the business's cooperation obligation extends to offering the possibility of concluding a written agreement according to the consumer's request. The contact details of the Conciliation Board competent according to the seller's registered office are as follows: Vas County Conciliation Board, Address: 9700 Szombathely, Honved ter 2., Customer Service: 9700 Szombathely, Rakoczi Ferenc u. 23., Phone: (94) 312-356; (94) 506-645, President: Dr. Zoltan Kovesdi, Website: www.vasibekelteto.hu, Email: pergel.bea@vmkik.hu. More information about the Conciliation Boards can be found here.

Consumer Protection Procedure
The consumer protection authority oversees compliance with the provisions set out in the Consumer Protection Act (Fgytv.), except for those relating to the formation, validity, legal effects, and termination of contracts. This includes compliance related to distribution, service provision, protection of children and minors, consumer groups, complaint handling, customer service, employment of consumer protection referents, and obligations in conciliation board procedures, such as responding to the business's written statements. Additionally, the consumer protection authority checks compliance with provisions defined as consumer protection regulations in specific laws and acts upon their violation unless the law prohibiting unfair commercial practices against consumers provides otherwise. Furthermore, unless specified differently by specific laws or government decrees, the consumer protection authority is authorized to monitor:

  • The sale of goods to consumers,
  • The quality, composition, and packaging of products distributed to consumers,
  • The measurement, official price, or otherwise mandatory pricing of goods sold or intended for sale to consumers,
  • The handling of consumer complaints,
  • The management of warranty and guarantee claims under consumer contracts,
  • Compliance with the principle of equal treatment in the distribution of goods or provision of services, and
  • Consumer information.

These provisions are enforced by the consumer protection authority, which also checks the general terms and conditions applied or publicly available at the conclusion of a consumer contract, to ensure they do not unilaterally and unjustifiably establish contractual rights and obligations to the detriment of the consumer, violating the principles of good faith and fairness. The consumer protection authority exercises its market surveillance responsibilities for product safety and compliance based on the Consumer Protection Act, the law on market surveillance of products, and numerous other regulations. The initiation of a procedure by the consumer protection authority requires the consumer to attempt to resolve the disputed matter directly with the business concerned. If a consumer perceives a violation of their consumer rights, they are entitled to file a complaint with the consumer protection authority competent according to their place of residence. After assessing the complaint, the authority decides on conducting a consumer protection procedure. The first-instance administrative tasks of consumer protection are carried out by the metropolitan and county government offices competent according to the consumer's place of residence. A list of these offices can be found here.

Legal Proceedings
Customers are entitled to enforce their claims arising from consumer disputes in civil proceedings under the provisions of the Civil Code of 2013 (Act V) and the Code of Civil Procedure of 2016 (Act CXXX).

Online Dispute Resolution Platform
The European Commission has established a website where consumers can register, allowing them to settle their online purchase-related disputes through the platform by filling out an application, avoiding court proceedings. This platform provides consumers the opportunity to enforce their rights without being hindered by distance.

The platform offers opportunities in EU for both domestic and cross-border consumer disputes related to online sales or service contracts.

If an agreement with the trader regarding the ordered goods or services cannot be reached directly, the dispute can be quickly and, in some cases, inexpensively settled through alternative dispute resolution forums (Conciliation Boards in EU and similar organizations abroad, regardless of their names) via the platform.

The online dispute resolution platform is accessible here.

15. Data Management
The seller confidentially handles personal data provided during the use of the webshop. The current privacy statement is available on the website here.

16. Other Provisions
Please note that the seller does not have a code of conduct as per the law on prohibiting unfair commercial practices against consumers.

In matters not regulated in these general terms and conditions, the provisions of the relevant Hungarian legislation apply, particularly the following laws:

  • The Civil Code of 2013 (Act V),
  • The Consumer Protection Act of 1997 (Act CLV),
  • The Act on Electronic Commerce Services and Certain Issues of Services Related to the Information Society of 2001 (Act CVIII),
  • The Government Decree on Detailed Rules of Contracts between Consumers and Businesses (45/2014 (II. 26.)),
  • The Government Decree on Mandatory Warranty for Certain Consumer Goods (151/2003 (IX. 22.)).

QUESTIONS:

Contacting Support: Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link in the side menu.

Customs Information for Non-EU Shipments: The Non-EU recipient of an international shipment may be subject to import duties and taxes, when the shipment reaches your country. Additional charges for customs clearance must be paid by the recipient. We don't have exact information and control over these charges/fees. Customs policy varies in all countries. We recommend contacting your local customs/tax office for more information.

180 DAYS RETURN:




Right to Cancel:

  • You have the right to cancel the purchase of a good without having to give a reason at any time within 180 days, beginning on the day after you receive the goods.
  • You must notify us of your cancellation in writing or in another durable medium to our contact address.
  • You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract.
  • Exceptions: You will not have any right to cancel a purchase for the supply of any of the following goods:
    • For the supply of goods made to your specifications or clearly personalized, engraved dog tags
    • Used products - we accept the return only of the unused new products

Refunds: Please notify customer service about your cancellation claim through email, and you will receive a return label via e-mail. The refund will be transferred to your account depending on the payment method you chose for your purchase within 5 days upon the arrival of the products at our offices.

Replacement of Goods - Exchange Service:

  • If you are not satisfied with your purchase, you may claim a replacement.
  • There are various choices, so for further information please contact us.

Red Dingo ID-Tags Lifetime Warranty:

We guarantee all of our Red Dingo Tags to be free from material and manufacturing faults for the life of every product and will replace any defective products. For warranty requests please contact us.


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